Frequently Asked Questions

How it is done the management of my classified ads?

The management of the classified ads will be directly done by the user that inserted them. By accessing the Manage Classified Ads menu, the user will have access to the list of the inserted classified ads (active, inactive) and their statistics (number of views, clicks on the classified ad, number of days left to expire and number of received leads).

The Price and Advertisement Period of all plans (Standard, Advanced, Premium and/or Until it is sold or Rented) are only valid for each ad. In other words, no refunds will be given if the deal is closed before the Advertisement Period is over (4 weeks, 3 months, 6 months, 9 months, 1 year and/or 2 years, according to the Plan and Business type). For the same reason, the remaining period will not be transferred to another advertisement.

How can I view my inserted classified ads and their respective details, statistics and received leads?

In order to access these details, the user must go to the CASASAPO Portal Classified Ads Section Management menu, select the classified ad which details wants to analyze and select the desired option:
• View Details – To view the details of the classified ad;
• View Statistics / Leads – To view the n. º of views, clicks and leads. These figures are available on a daily basis.

In the homepage of the "Manage Classified Ads" section, what does it mean the classified ad "status"?

A classified ad can have four states:
• Online – It means the classified ad is online in the Portal;
• Offline – It means that the classified ad is not online in the Portal and that its validity has expired. To renew the classified ad, click in the Classified Ads: Payment Options;
• Waiting for approval / Payment - It means the classified ad is being analyzed to be placed online (payment confirmation + evaluation of content) or awaiting payment confirmation.

The classified ad waiting for approval can either be:
• Credited – It means that the classified ad payment was validated;
• Non Credited – It means that the classified ad payment was not validated and thus it is not online.

How do I receive the leads?

The user will receive in Manage Classified Ads section, the contacts (email, name and telephone) of all of the CASASAPO Portal users that are interested in its classified ads and can contact them immediately. The user only has to click in the option Messages and then in Leads.

Can I change the property details once the classified ad has already been introduced?

The property details can be changed during the Classified Ad introduction process. Once online, the wanted changes can only be done in some fields of the classified and or by Janela Digital Technical Assistance Team.

In order to carry out changes in the property details, the user must click on the wanted property Edit option, in the properties list. The details that cannot be changed will be blocked.

What Packs and Extras shall I choose and what are the applicable prices?

When selecting the Premium or Until it is Sold Pack, you can advertise your classified ad for longer as well as benefiting from excellent conditions in the use of our Extra products. The Until it is Sold pack increases your options, by guaranteeing the presence of your ad in CASASAPO during a maximum period of 2 years. The prices to apply will range accordingly to the chosen pack and selection of extras and they will be presented after the introduction of the ad details and before payment is done.

How payment can be done?

In order to carry out the payment, you must click in the Classified Ads: Payment Options. This option will forward you to several available advertisement packs and featured classified ads options.

How the payment is processed?

There are several payment options available:
• Automatic (online) through the International VISA payments system;
• Payment of Purchases through ATM or via the Home Banking option of your Bank. You must select the payment option “Payments/Payment of Purchases” and then introduce the number of the Company, Reference and Amount which are available in the Order Note that was generated at the time of the classified ad introduction. This option is only applicable for clients based in Portugal.
• Cheque (send it by post to Janela Digital, S.A., Parque Tecnológico de Óbidos, Rua da Criatividade, Lote 6, 2510-216 Óbidos, Portugal, enclosing the respective order note that was generated after the introduction of the classified ad. This option is only applicable for clients based in Portugal. Only cheques in euros will be accepted.

Please note that the online payment will enable your classified to be placed online in the portal, quicker than with the remainder options, seen it is an automatic system, and does not entail a longer period of waiting, as it happens when the payment is done by cheque (sent by post).

How long it takes to be placed online?

Before placed online, all of the classified ads must go through two phases:
• Payment Confirmation – When payment is done online through Visa International System, in the majority of the cases, the confirmation is almost immediately. If you choose the payment by cheque option (only applicable for clients based in Portugal), the confirmation can only be obtained after the reception and clearing of the cheque (in average, this process can take from 2 to 5 working days). In the case of the Payment of Purchases (only applicable for clients based in Portugal), it can take up to 2 working days. In both cases, the user will receive via email, an electronic receipt;
• Content Evaluation – After the payment validation phase, follows a quick evaluation of the content of the classified ad and it will be placed online within, approximately 1 working day. In the case of Online Payments, the classified ads will be immediately placed online, being evaluated afterwards.

When do I know that my classified ad was placed online?

Whenever the payment and reliability of the content have been confirmed, the User will be notified, through an email, that its classified ad was placed online. The selected advertisement period will start counting thereinafter.

How can I renew and ad which advertisement period has expired?

Three days before the end of the Classified Ads advertisement period, an email it will be sent to you, informing that the classified ad will soon expire and reminding you that you can renew it. As soon as the advertisement period ends, it will be sent a new email, indicating that your classified ad has expired and informing that you can renew it by carrying out a new payment.

To renew a classified ad you can directly use the message that we sent you or carry out the following steps:

1) Access CASASAPO portal, Advertise now.
2) Go to Manage Ads.
3) Click in "Classified ads: Payment options", in the ad that you wish to renew.

How can I feature a classified ad that has already been placed online?

To feature a classified ad that has already been placed online, you only have to click in the option Featured ads corresponding to the classified ad that you wish to highlight. This option will forward the client to a purchase of features page, where can choose:

1.Main List: Feature the property in the Main List (Search Results) during the number of days acquired. After the period of days ends, the property will remain present in the Private Ads List. 2. Central Panel Featured Ad: Feature of the property in the Central Panel during the number of days acquired. After the periods of days ends, the property will remain present in the Private Ads List.

These conditions may change depending on the country where the user is advertising its property from. For further information about Featured Ads.

When shall I erase a Classified Ad?

You shall erase a classified ad when you close the deal, thus avoiding being contacted by other interested users, for a business deal that is no longer available.

How can I erase a Classified Ad?

To erase a Classified Ad you only have to click in the option Erase corresponding to the ad that you wish to remove.

Can I introduce photos after the classified ad has already been placed online?

You can introduce photos in your classified ad, at any time. To do that, you must access the Manage Classified Ads menu, and click in the option Edit of the classified ad to which you wish to add photos. Next, just follow the introduction of classified ads steps until the step of introduction of images.

Please remember that there is a maximum limit of 20 per classified ad. Each image cannot have a size superior to 30Mb. Commercial images or logos are not allowed.

Can I change my personal details?

You can change your personal data and your password whenever you want through the option "My Profile", in CASASAPO’s Manage Classifieds Classified Ads section.

Yes, you can suspend your property classified ad by clicking on the “Suspend” button in your “Manage Ads” area.

This way, when you want to reactivate your ad, just click on “Reactivate” and your ad will be back online and available on the searches.

Yes, the advertising period is still running regardless of your classified ad status.

When you reactivate it, it’ll be back online until the advertisement period finishes.

It is a service that guarantees that your properties gain edge over other listed properties on CASASAPO Portal, which consequently means that your classified ad is easily accessible to all CASASAPO users.
You can feature at the top of the search result of Brazil`s Channel of CASASAPO.

The property will be featured in the main list whenever the search criteria per county, type of property and business type match it and until the purchased days run out. In order to choose this option, you must have, at least, one image associated to the property

Feature in the Main List - You can highlight, at the top of the search result in the main list, a property that meets the search criteria, by a specific County, Type of propertie and business type, of a potential client in CASASAPO Portal.

Example: In CASASAPO Portal, a potential client carries out a search for Apartments (Type), in Barcelona (County) to rent. If the highlight-client took this position with a 3 bedroom in Badalona to rent, this property will appear highlighted in the list that results from that search. It will continue to appear highlighted if this or other user is even more thorough in its search and look for, for instance, 3 bedroom in Barcelona and/or 3 bedroom in Badalona to rent.

Feature in the Homepage - In this case, you can highlight, in the homepage a property.

With CASASAPO Featured Classified Ads, your properties can be advertised in the top positions of CASASAPO Portal main search. Your potential clients, when accessing the portal and carry out a search, they are confronted with lists of hundreds of properties of several real estate agents. Knowing that, in the majority of the cases, they are only going to pay attention to the first pages results and to the properties that stand out from the remainder, you cannot lose this opportunity to get one or more of those highlighted positions and, thus, maximizing the probability of receiving leads and closing more deals.

You can feature any property through the Feature in the Main List Option (Normal Search Results) or in the Homepage, you can only highlight properties that have the respective sheet with the mandatory fields duly filled in.

There are no limit of featuring options, both for the Feature in the Main List (Normal Search Results) and the Feature in the Homepage. The featured properties will, automatically, rotate in the portal.

The property in prominence will twirl automatically in the vestibule.

Featured classified ads are sold in Packs (campaigns) of days.

Each Pack of days costs implies a cost depending on the time.

It is far more economic and advantageous for you to acquire a highlight already included in the Premium or Until it is Sold Packs. ou Pack Até à Venda .

These conditions may change depending on the country where the user is advertising its property from. As the potential clients view the page in which that property is being highlighted, the views(*) and clicks are being counted.

(*) Note: a view corresponds to a page seen by a potential client – the page where the property that you highlighted can be found.

It is simple and straightforward.

To introduce a Featured Classified Ad, you must introduce the Classified Ad as per usual.

When you reach the packs page, select the pack that includes the Featured Classified Ad option. Afterwards, you can add Feature options that are not included in the chosen pack.

You can choose to advertise a property in the Main Section (Search Result in the Main List) or in the Central Panel.

Then, click in Finish, which will take you to the last step of the Classified Ad introduction and finish the process.

In the Manage Classified Ads menu, go to the View Features option, of the respective classified ad.

View: Corresponds to a page that is seen by a potential client, the page where the property that you highlighted can be found.

Highlighted Clicks: to the clicks of potential clients over your classified ad, when this is upgraded to a Featured Classified Ad accordingly to the subscribed campaign.

Each featured classified ads campaign will have its own statistics, which are independent of the remainder general classified ads.

CASASAPO enables you to advertise your property in a network of portals

Since some of the Portals are international, we strongly advice you, when introducing your classified ad to also fill in the description in English